Hotel 1000 in Seattle showed the key is Customer Service

Many of us first think about a product or service in terms of cost and functionality. A very important component would be the level of customer service. Profit margins in the travel industry are very tight so each vendor needs to provide the best experience possible for their guests. Recently I had the chance to test a hotel’s willingness to help me in preparing details for my sister’s wedding in very short notice.

The Hotel 1000 in Seattle, part of Benchmark’s Northwest Collection, is as dynamite as the staff they employ. Since I had previously stayed there and knew I would be in town for number of upcoming nights, I started interacting with the Social Media Marketing Manager via Facebook. With short notice of the event, he promptly returned my requests and helped me through the process of hiring premium transportation, providing additional rooms, and connecting me with other key staff that I needed to make my sister’s special day as relaxed and elegant as possible. The service I received was amazing! It still makes me reflect about how strong customer service impacts repeat business and the bottom line.

In many cases it is not just the interaction of the guest and employee that shine. It is also how staff interact with each other both at the front and back of the house. The Hotel 1000’s Social Media Marketing Manager helped me adjust room needs, confirm services, and worked as a liason between me and the Sales Manager at BOKA bar & kitchen to design a custom wedding cake. On the day of the event the restaurant Sales Manager and General Manager both came to introduce themselves, confirm everything was as wonderful as expected, and offered further assistance. The flow of communication was seamless which was equally as “wow-ing” as the luxurious accommodations and gourmet food we enjoyed.

For a luxurious experience in Seattle, visit